Need an answer quickly? Just browse the links below to get your answers. If you need more help, feel free to contact us.
About the Artworks
How do I know if the photographic prints are original? Each photographic print comes with a Certificate of Authenticity authenticating the work of the artist. The background of the artist and the art piece is also featured in the Certificate of Authenticity.
Can I see the works at your gallery? Our gallery is located at 10 Kaki Bukit Place Singapore 416188. As the gallery is by appointment only, please contact us to make an appointment.
Setting up my account
Do I need to create an account to purchase on your site? Yes, you will need to create an account to purchase on the site to facilitate delivery and tracking of your order.
I have forgotten my password. How should I reset it? You can reset your password by clicking on the “Forgot password” button. Enter the email address registered with Little Red Art to receive an email with a link to reset your password. Click on the link to authenticate the email and your new password will be sent to you. You can then login to your account and change your password under “Your Personal Information”.
Can I use more than one PROMOCODE for each purchase? Only 1 PROMOCODE can be used at each time of purchase.
Can I customize the art work to a certain size or to print on a different medium such as canvas or diasec? Yes, we allow full customization of the artwork to a size and medium of your choice. Email us at email@example.com to explore possibilities.
How will I know the status of my order? You will be informed when your order has been processed or delivered via the email address provided to Little Red Art.
How do I make payment? Upon checkout, you will be directed to the Paypal website to complete the payment process. You can choose to pay using credit cards (Mastercard, Visa, AMEX) or via your paypal transfer.
Is making payment online secure? Your payment is secure as we use Paypal as the payment gateway. All of your financial information is securely encrypted. Paypal is widely recognized as the global benchmark for secure online payment. Please refer to www.paypal.com for more information.
1) Delivery time
Estimated delivery time stated applies to art pieces(s) that are immediately available. Otherwise, please add another 5-10 working days for processing as each artwork is tailor-made and produced with great amount of care.
2) Kept updated via email You will be informed when your order has been processed, delivered or ready for collection via the email address provided to Little Red Art.
3) Self-collection (for Singapore customers only) You can collect your art piece(s) from the below address after you have received an email informing you that they are ready for collection.
Address: 10 Kaki Bukit Place Singapore 416188 (9:30am -5:30pm Mon-Fri. Closed on public holidays)
4)Delivery in Singapore Please note that there will be additional charges for delivery to special destinations in Singapore (ie Sentosa, Jurong Island etc.)
5)International Delivery a) Email us at firstname.lastname@example.org if you will like to deliver to countries not stated in the table above.
b) Delivery charges are calculated based on the shipment’s volumetric and actual weight, whichever is higher. The final delivery cost will be shown upon checkout. There is an option to reduce your delivery cost by rolling up your prints and painitngs (without frame). Do email us at email@example.com to make these special arrangements.
c) Delivery outside Singapore may be subjected to customs checks and may take longer than expected. Local import tariffs may apply according to the country of destination. You will be responsible to pay for these additional tariffs.
How are my artworks delivered?
The art piece(s) will be delivered to the address provided to Little Red Art during your checkout process.
The art piece(s) will be delivered as shown or described on the website. However, to save shipping cost, you can request to roll up the prints and paintings. Please email us at firstname.lastname@example.org to make these arrangements.